Log in problem

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Kaiken2

Log in problem

Post by Kaiken2 » Thu Aug 01, 2019 12:51 pm

Hello, Kaiken here (it said ''The username you entered is already in use, please select an alternative'')

Firefox deleted all my passwords, and while I was trying to figure out which one I should use, I exceeded maximum attempt limits. I was able to find my GB password eventually, but for some reason I cannot access my profile, even through I provide the correct password. I forgot the email I used for registering, or maybe the one I thought I used is no longer linked, idk, but when I tried to change password, it said that such email doesn't exist.
Could this be an error linked with exceeding limits? Because password is correct!
How do I access my account now?

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Arano
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Re: Log in problem

Post by Arano » Thu Aug 01, 2019 4:56 pm

Oh dear! That's an interesting problem. The log in attempt limit is 3 (spam countermeasures) which will reset but I'm not sure what the time limit is. No worries though, I can get you logged in manually:
The email linked to your account is ad********2@yahoo.com. Is that correct? If it is, I can email you a temp password to log in with.
If it isn't correct, please email me at support@gingaboard.com with the email you would like linked to your account and we can go from there :)

Kaiken2

Re: Log in problem

Post by Kaiken2 » Thu Aug 01, 2019 5:43 pm

Arano wrote:
Thu Aug 01, 2019 4:56 pm
Oh dear! That's an interesting problem. The log in attempt limit is 3 (spam countermeasures) which will reset but I'm not sure what the time limit is. No worries though, I can get you logged in manually:
The email linked to your account is ad********2@yahoo.com. Is that correct? If it is, I can email you a temp password to log in with.
If it isn't correct, please email me at support@gingaboard.com with the email you would like linked to your account and we can go from there :)
The email is correct, but there's no way I can access my yahoo account anymore after the saved password loss. I think I'll just create a new email and send message to your suggested address. Thanks! ^^,

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Arano
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Re: Log in problem

Post by Arano » Fri Aug 02, 2019 8:21 pm

I received your email and replied with a temporary password :)

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